Shipping policy
🚚 Shipping Policy
At Zenvyglow, we ensure your skincare essentials reach you safely and swiftly.
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Delivery Time: Parcels are delivered within 3–5 working days.
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Courier Service: We ship via PostEx, our trusted logistics partner.
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Delivery Charges: Free shipping on all orders — no hidden fees.
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Payment Method: Cash on Delivery (COD) is available nationwide.
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Return/Exchange Window: You may request a return or exchange within 5–7 working days of receiving your parcel.
Return Process:
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Contact us via WhatsApp or email with your order ID.
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Ensure the product is unused, sealed, and in original packaging.
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Our team will guide you through pickup or drop-off options.
Delayed Parcel Policy:
If your parcel is delayed beyond 7 working days, Zenvyglow will:
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Investigate with PostEx
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Offer a refund or replacement if the parcel is lost
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Keep you updated throughout the process
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