🚚 Shipping Policy 

At Zenvyglow, we ensure your skincare essentials reach you safely and swiftly.

• Delivery Time: Parcels are delivered within 3–5 working days.

• Courier Service: We ship via PostEx, our trusted logistics partner.

• Delivery Charges: Free shipping on all orders — no hidden fees.

• Payment Method: Cash on Delivery (COD) is available nationwide.

• Return/Exchange Window: You may request a return or exchange within 5–7 working days of receiving your parcel.

Return Process:

1. Contact us via WhatsApp or email with your order ID.

2. Ensure the product is unused, sealed, and in original packaging.

3. Our team will guide you through pickup or drop-off options.

Delayed Parcel Policy:

If your parcel is delayed beyond 7 working days, Zenvyglow will:

• • Investigate with PostEx

  • Offer a refund or replacement if the parcel is lost

  • Keep you updated throughout the process